Updated: 3/23/2020

As the President of Falcon Express, I wanted to reach out to our customers and address the current situation with the coronavirus. Every day brings new developments related to the virus, and our hearts go out to those who’ve been impacted. At Falcon, we are optimistic about the future and hope you feel that way too.

Today, the Governor of Maryland has issued an order closing non-essential businesses.  Under Federal Law, however, and we are considered an essential business, and we will continue to operate as usual.

The safety and well-being of our customers and team members is our top priority.  We are closely monitoring guidance by the World Health Organization and other public health organizations, and taking proper health precautions where warranted. We are also encouraging our team members to take any signs of illness seriously and seek medical attention as needed.

We have prepared to implement teleworking for our staff as that becomes necessary.  Furthermore, we are increasing our driver resources and ramped up cross-training of our drivers to prevent or minimize service disruptions.  In the meantime, our drivers have been instructed to practice social-distancing when making a delivery, to include no handshakes, and minimal close contact with customers.  We are also authorizing a no-contact delivery process, meaning that the consignee will be present, but will not be required to physically sign for freight.  POD information will be verbally given to the driver.

Additional details of our internal pandemic response protocols.

Please be sure to reach out to me if you have any questions or concerns.

Sincerely,

Joe Ashkin

President

Falcon Express will now be delivering all packages on behalf of NDX! 

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